Support Layer
5 min read
Empowering users to solve their own problems. How we reduced support contact rates by 16% across three markets while maintaining customer satisfaction.
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Covid Vaccinations
4 min read
The challenges in organizing mass vaccinations in Stockholm, accommodating up to 5000 people daily.
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Patient Journal Werlabs
4 min read
Humanizing Healthcare: Revolutionizing the Patient Journal at Werlabs to make it easier to understand
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Fabric Design System
4 min read
Laying the groundwork for building a multi brand design system for H&M Group.
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H&M Global Checkout
7 min read
This was a labour of love. The Journey of how we increased the conversion by 4%.
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Password to Pass Phrase
4 min read
Trying to help everyday Canadians protect with PC Optimum Points by creating better and stronger passwords.
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Potluck Design System
4 min read
Push fewer pixels and be more experience focused. Laying the groundwork for building a headless design system.
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Shoppers Medical Cannabis
5 min read
A lesson in decoupling dependencies and applying lean methodologies.
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NoName.ca
3 min read
Designing for 1997 in 2017. The less you have on the site, the more people get your message.
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TELUS Product Pages
5 min read
As projects go, I call this one my greatest failure. It taught me a lot about stakeholder management and how to conduct successful usability studies.
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