Design Leadership Featured Wolt Support Layer Empowering users to solve their own problems. How we reduced support contact rates by 16% across three markets while maintaining customer satisfaction.
Service Design Covid Vaccinations The challenges in organizing mass vaccinations in Stockholm, accommodating up to 5000 people daily.
Design Leadership Featured Patient Journal Werlabs Humanizing Healthcare: Revolutionizing the Patient Journal at Werlabs to make it easier to understand
Design Leadership H&M Global Checkout This was a labour of love. The Journey of how we increased the conversion by 4%.
Security Password to Pass Phrase Trying to help everyday Canadians protect with PC Optimum Points by creating better and stronger passwords.
Design System Potluck Design System Push fewer pixels and be more experience focused. Laying the groundwork for building a headless design system.
E-Comm Shoppers Medical Cannabis A lesson in decoupling dependencies and applying lean methodologies.
Design Leadership NoName.ca Designing for 1997 in 2017. The less you have on the site, the more people get your message.
Product Page TELUS Product Pages As projects go, I call this one my greatest failure. It taught me a lot about stakeholder management and how to conduct successful usability studies.
